The first burn is the most important. The first time you burn any candle, burn it for 2-3 hours. This will maximize the scent throw, and help avoid “tunneling”—where the candle burns down the middle, leaving wax around the edges.

Once you’ve burned your candle, you can easily give the candleholder a second life by cleaning it out! We've reused our jars as planters, pencil holders, makeup brush holders, you name it!

When you receive your candle, it will have a wick trimmed to the optimal 3/16” height. This helps ensure a safe flame height and less soot. If the wick is too long, the wax will not pull up the wick and the wick will extinguish.

Wooden wicks need a bit of tending before each burn--similar to cotton wicks. Before each burn, be sure to gently snap off the ash or burnt wood along the top edge of the wick and then light as usual.

When burning the candle for a long period of time, you may notice the flame height getting low. If this happens, it may necessary to tap off excess ash or burnt wood along the top of the wick. Then the flame will return to its proper, optimal height.  

We take safety seriously. Here are our candle safety rules:

1) Never leave a burning candle unattended.

2) Burn out of reach of children, pets, and clumsy adults.

3) Don’t burn candles close together: always leave a few inches between burning candles.

4) Do not burn candles on or near anything that can catch fire.

5) When there’s only ½” of wax left, it’s time to clean out that glass and move on to a new candle.

Our candles have an optimal fragrance load for intense scents and a safe burn. To maximize scent “throw,” burn your candle for 2-3 hours each time—you’ll fill the room with fragrance and prevent “tunneling.” If you’d like to try out our scents first, explore them with our Discovery Set.

The combination of coconut and soy waxes produces a beautifully clean burn and striking scent throw.

Using all-natural wax means that our wax is free of certain colorants and preservatives that ensure a consistent wax color, so depending on temperature, exposure to light and other factors, the wax can color can vary slightly. This is the beauty of a natural product!

Yes!

We use clean-burning wax and wicks, making for a clean burn. If you notice any smoke, trim the wick for a better burn.

Our regular candles contain 7.5 oz. (255g) of wax and fragrances. The container is 10oz.

The candles have a burn time of ~70-80 hours. Trimming the wick regularly will help your candle burn at a slower rate.

Due to COVID-19 safety precautions, orders may take up to 7-10 business days to process and ship.

After your order is placed, you will receive an email confirmation with a tracking number once your candles have been shipped. Once your order is processed, USPS Priority Shipping typically takes 2-3 business days.

Yes you can. You can select expedited shipping options at checkout. Please note expedited shipping is still dependent on processing times. Once your order is processed, expedited shipping will be instated. 

We offer free shipping on all orders over $75, so why not get a few candles? Enter code FREESHIP at checkout!

If you want to change your order after confirmation, send us an email at info@brightblackcandles.com and we will see what we can do. We can sometimes change orders a couple hours after they are placed, but we cannot guarantee the ability to make changes once an order is confirmed.

For now, we only ship to the US, but we hope to offer international shipping options soon. 

We know buying scents online can be tricky. That’s we developed our Discovery Set: a low risk way to sample at home with mini versions of each scent, before committing to a full-sized candle purchase. The Discovery Set is $16, offers over 6-12 hours of burn time. 

That said, we will accept returns on any items that are in their original and unused condition along with all packaging. Please visit our Returns Policy Page for more details. 

Our shipping boxes are incredibly sturdy, but if your candle is damaged in shipment, it's not a problem. Email us at info@brightblackcandles.com within 3 business days of receiving your order with a photo, your order number, and we’ll take care of you.

Please visit our Returns Policy Page for details. 

Please visit our Returns Policy Page for details. 

The Discovery Set is a great way to test our scents with a set of mini candles.

Each mini candle burns for 1-2 hours.

Our gift cards are virtual and are sent to the email given at checkout. You can then forward or print the giftcard for the giftee. They can spend it however they like, and gift cards can be spent in multiple transactions and on any Bright Black products. You can also make any purchase a gift by indicating this during check out. 

If you or your brand are looking to collaborate, please send a note to tiffany@brightblackcandles.com describing your project. We love collabs!

Absolutely! We do offer special terms for larger orders such as corporate gifts, wedding favors etc. Please contact us at info@brightblackcandles.com and we'd be happy to share more details—we're honored that you're considering us!

Yes! We offer a Wholesale service for physical retail stores based in the U.S. Please contact us at tiffany@brightblackcandles.com and we'd be happy to share more details. 

We abide by the standard terms of service you'll find around the web. We don’t do bad things and we don’t share your information.

Please see checkout page footer (bottom left).

We abide by standard privacy terms. We don’t do bad things and we don’t share your information.

Please see checkout page footer (bottom left).