We accept orders 24 hours a day, 7 days a week. We ship M-Th, excluding holidays.
Orders are processed in the order they are received and sent via USPS Priority Mail from Durham, NC. USPS Priority transit times vary per state but typically deliver within 2-3 business days. During the busy fall/holiday season, USPS may experience delays that are out of our control.
Orders are usually processed within 1-3 business days from the time the order is placed. The order ship date does not count as a day in transit. Please note: USPS transit times are not a reflection of our production time. Due to the high volume of orders during the fall/ holiday/winter season, you may experience extended processing times up to 5-7 business days.
If your order qualifies for free shipping, it will be sent via USPS Priority Mail.
USPS Priority Shipping Rates are based on the number of items you order. Unfortunately, we do not ship USPS Parcel Ground due to issues with lost packages and they are not insured.
With a minimum purchase of $75 or more at brightblackcandles.com, shipping is no cost to you within the United States. Your order will be shipped via USPS Priority Mail.
We are careful to package your purchase in bubble wrap and packing peanuts but sometimes the transit is rough. Since our packages are sent via USPS Priority Mail, they are insured. We will file a claim with USPS to get reimbursed for the shipping and damages. While we are not responsible for USPS handling of packages, we will work with you to remedy the situation and replace your damaged items. Photos showing the extent of the damage will help us. Please email proof of damage to firstname.lastname@example.org with your order number.
LOST OR STOLEN PACKAGES
Please be aware that we are not responsible for packages that have been marked as delivered but its appears the package may have actually been stolen. We will send an email to make sure you're aware your package is on the way. Please contact us within 24 hours if you receive confirmation that your order is delivered but do not receive the package.
If you've provided the wrong ship to address, it's possible that you can submit a request to intercept a package via USPS.
Please email us immediately once you discover the wrong address has been provided. We can edit your shipping address before your package is ready to ship but it can difficult to intercept a package that is already in transit. You are responsible for the shipping costs associated with re-sending the package if it's marked by USPS as not deliverable / return to sender.
Use the link below to see if your package is eligible for an interception.
Intercept a Package
APO OR FPO ADDRESSES
For APO or FPO addresses, please expect a delay. This mail is delivered through a joint effort between USPS and the Military Postal Service that requires packages to go through customs. Transit times depend on operational conditions as well as the unit of the addressee.