Advance Reservations

We recommend booking at least 72 hours in advance to guarantee your spot. We do reserve a limited number of walk-in spots for each session, available on a first-come, first-served basis.

Cancellations & Rescheduling

Cancellations made 48+ hours in advance receive a full refund.

Cancellations within 48 hours or no-shows are non-refundable and non-transferable. To cancel or reschedule, please contact us at info@brightblackcandles.com.

Punctuality

Workshops begin promptly at the scheduled time. Please arrive 10 minutes early to check in. Guests arriving more than 10 minutes late may need to reschedule to ensure the best experience for all participants.

Age Requirements

Participants must be 6+ years old. Children ages 6-17 must be accompanied by a participating adult. Each person creating a scent product must have their own ticket.

Product Pickup

Your finished candles will be ready for pickup 4-6 business days after your workshop. Body fragrances are ready right after creating them.

Walk-Ins

Walk-ins are welcome subject to availability. We can't guarantee spots without a reservation, so booking ahead is always recommended.

Tips & Reviews

Great service is the Bright Black way—no tips necessary! Instead, we'd be grateful if you'd leave us a Google review, share your experience on social or tell a friend about your experience. That's the best tip you can give us!

Minimum Group Size: 7 participants

Advance Notice: Private group bookings require 10 days advance notice.

Cancellations:

7+ days before: Full refund

Within one week: No refund; reschedule credit only (one-time use, 60-day expiration)

Private groups enjoy customized scheduling.