Holiday shoppers - order by 12/04 for shipping by 12/17! Quantities are limited, so get yours now! Enter code FREESHIP at checkout for orders over $75!

RETURNS AND REFUND POLICY

Thank you for shopping with us.


If you are not entirely satisfied with your purchase, we're here to help.


If there’s something wrong with your candle when it arrives, just drop us a note at info@brightblackcandles.com within 10 days of order and we’ll help you process a return and get another candle out to you.

SHIPPING CHARGES

Shipping charges incurred in connection with the return of a product are non-refundable and are the responsibility of the customer. 

DAMAGED ITEMS

Our shipping boxes are incredibly sturdy, but if your candle is damaged in shipment, it's not a problem. Email us at info@brightblackcandles.com within 3 business days of receiving your order with a photo, your order number, and we’ll take care of you.

REFUNDS

When your return is approved, you will be provided with a return label. Once the products have been delivered to us, your refund will be processed. Please allow 1-2 weeks for your refund, if approved. We’ll send an email once the item(s) has been received and your refund has been processed.

SALE ITEMS

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

CONTACT US

If you have any additional questions about our Returns and Refund Policy, please contact us via email at info@brightblackcandles.com