Holiday shoppers - order by 12/04 for shipping by 12/17! Quantities are limited, so get yours now! Enter code FREESHIP at checkout for orders over $75!

CANDLE BURNING TIPS +

The first burn is the most important

The first burn is the most important. The first time you burn any candle, burn it for 2-3 hours. This will maximize the scent throw, and help avoid “tunneling”—where the candle burns down the middle, leaving wax around the edges.

Reusing the glass tumbler is simple

Once you’ve burned your candle, you can easily give the candleholder a second life by cleaning it out!

Tending the wooden wick keeps it burning cleanly

When you receive your candle, it will have a wick trimmed to the optimal 3/16” height. This helps ensure a safe flame height and less soot. If the wick is too long, the wax will not pull up the wick and the wick will extinguish.


Wooden wicks need a bit of tending before each burn--similar to cotton wicks. Before each burn, be sure to gently snap off the ash or burnt wood along the top edge of the wick and then light as usual.


When burning the candle for a long period of time, you may notice the flame height getting low. If this happens, it may necessary to tap off excess ash or burnt wood along the top of the wick. Then the flame will return to its proper, optimal height.  

CANDLE QUESTIONS & CARE +

How can I burn candles safely?

We take safety seriously. Here are our candle safety rules:

1) Never leave a burning candle unattended.

2) Burn out of reach of children, pets, and clumsy adults.

3) Don’t burn candles close together: always leave a few inches between burning candles.

4) Do not burn candles on or near anything that can catch fire.

5) When there’s only ½” of wax left, it’s time to clean out that glass and move on to a new candle.

How strong are the scents?

Our candles have an optimal fragrance load for intense scents and a safe burn. To maximize scent “throw,” burn your candle for 2-3 hours each time—you’ll fill the room with fragrance and prevent “tunneling.” If you’d like to try out our scents first, explore them with our Discovery Set.

Why do we use soy and coconut waxes?

The combination of coconut and soy waxes produces a beautifully clean burn and striking scent throw.

The color of my candles varies slightly from one to another. Why is that?

Using all-natural wax means that our wax is free of certain colorants and preservatives that ensure a consistent wax color, so depending on temperature, exposure to light and other factors, the wax can color can vary slightly. This is the beauty of a natural product!

Are your candles vegan?

Yes!

How can I prevent the candle smoking?

We use clean-burning wax and wicks, making for a clean burn. If you notice any smoke, trim the wick for a better burn.

How big are the candles?

Our regular candles contain 7.5 oz. (255g) of wax and fragrances. The container is 10oz.

How long do the candles burn?

The candles have a burn time of ~70-80 hours. Trimming the wick regularly will help your candle burn at a slower rate.

ORDERS, SHIPPING & RETURNS +

When will I get my candles?

We're committed to your safety. Due to COVID-19 safety precautions in our warehouse, orders may take up to 2-3 weeks to ship.

 

After your order is placed, you will receive an email confirmation with a tracking number once your candles have been shipped. Once your order is processed, USPS Priority Shipping typically takes 2-3 business days.

Can I expedite my order?

Yes you can. You can select expedited shipping options at checkout. Please note expedited shipping is still dependent on processing times. Once your order is processed, expedited shipping will be instated. 

How can I get free shipping?

We offer free shipping on all orders over $75, so why not get a few candles? Enter code FREESHIP at checkout!

What if I need to change my order?

If you want to change your order after confirmation, send us an email at tiffany@brightblackcandles.com and we will see what we can do. We can sometimes change orders a couple hours after they are placed, but we cannot guarantee the ability to make changes once an order is confirmed.

Do you ship to Canada or International countries?

For now, we only ship to the US, but we hope to offer international shipping options soon. 

What if I don't like the scent?

We know buying scents online can be tricky. That’s we developed our Discovery Set: a low risk way to sample at home with mini versions of each scent, before committing to a full-sized candle purchase. The Discovery Set is $16, offers over 6-12 hours of burn time. 

What if my candle is damaged in the mail?

Our shipping boxes are incredibly sturdy, but if your candle is damaged in shipment it's not a problem. Email us at tiffany@brightblackcandles.com with a photo, your order number, and we’ll take care of you.

What's your general return policy?

If there’s something wrong with your candle when it arrives, just drop us a note at info@brightblackcandles.com within 10 days of order and we’ll help you process a return and get another candle out to you.

When can I expect a refund if I request one?

Please allow 1-2 weeks for your refund, if approved. We’ll send an email once the item(s) has been received and your refund has been processed.

DISCOVERY SET HOME SAMPLES +

What is the Discovery Set?

The Discovery Set is a great way to test our scents with a set of mini candles.

How long do the candles burn?

Each mini candle burns for 1-2 hours.

GIFTS +

How does a Bright Black gift card work?

Our gift cards are virtual and are sent to the email given at checkout. You can then forward or print the giftcard for the giftee. They can spend it however they like, and gift cards can be spent in multiple transactions and on any Bright Black products. You can also make any purchase a gift by indicating this during check out. Gift orders will be packaged nicely with a short handwritten note.

Our Discovery Set comes with complimentary gift wrapping.

Our Discovery Set comes with complimentary gift wrapping. If you select gift wrapping in an order of the Discovery Set, we will refund the gift wrapping amount. We are working on improved functionality on our website to remove the option to add gift wrapping to the Discovery Set.

PARTNERSHIPS + WHOLESALE +

Does Bright Black do custom/private label candles?

Can I get special pricing for a large order e.g. corporate gifts, weddings?

Absolutely! We do offer special terms for larger orders such as corporate gifts, wedding favors etc. Please contact us at tiffany@brightblackcandles.com and we'd be happy to share more details—we're honored that you're considering us!

Can I stock Bright Black at my store/salon/spa/restaurant/coffee shop?

TERMS OF SERVICE + PRIVACY +

What are your terms of service? (the short version)

We abide by the standard terms of service you'll find around the web. We don’t do bad things and we don’t share your information.

What are your terms of service? (the long version)

Please see checkout page footer (bottom left).

How about your privacy policy? (the short version)

We abide by standard privacy terms. We don’t do bad things and we don’t share your information.

How about your privacy policy? (the long version)

Please see checkout page footer (bottom left).